Are you looking for a Technology Administration position where you can plan, design, organize, coordinate and administer technology infrastructure, communication network, data center operations and major business application systems. You would also serve as network and systems administrator to ensure the current systems are leveraged to provide maximum efficiency; implement, maintain, repair, install and provide overall technical support to major sections of the system infrastructure including network, telecom, physical security, server and application systems. Does this sounds like you? Please apply! We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you!

Location: Portland, OR (hybrid) 

REPRESENTATIVE DUTIES

  • Deploy, repair, maintain, modify and upgrade a variety of physical network infrastructure including, physical and virtual servers, storage networks, VOIP telecommunication networks and network ports, routers, switches and other device hardware, computer equipment, related peripheral equipment and multi-platform network operating systems or applications at multiple sites throughout the district; maintain inventory of district infrastructure and its related documentation.
  • Troubleshoot and support problems across all pieces of IT infrastructure by responding to outages, user problems and escalated support incidents or service requests related to district network systems infrastructure, in person, remotely and over the phone, to assure user needs are met and resolved in a timely manner; develop and document action plan for resolution, order supplies to perform required service work, participate in after-action review meetings, maintain service records and document resolution.
  • Monitor, improve, refine and document capabilities and procedures surrounding infrastructure including backups, system management, utilization, and security; configure data encryption and backups and restore system data when needed.
  • Monitor assigned infrastructure and its usage; advise management of unusual trends or problems and recommend appropriate corrective action.
  • Plan, configure, install, upgrade, maintain and administer district infrastructure systems including complex multi-platform networks, telecommunications, operating systems, deploy network based application services and related system equipment. ”
  • Diagram infrastructure services including hardware appliances, network topologies, schematics and configurations of physical servers and virtual servers; participate in capacity planning.
  • Develop, evaluate, build and test hardware and software platforms, products and patches; write, test and deploy scripts or other programming.
  • Implement and document system/network configuration and management systems including operational processes and procedures; automate and audit network and system configurations or tasks and collaborate in comprehensive infrastructure systems design.
  • Communicate with administrators, vendors, service providers, staff and other outside organizations to coordinate infrastructure upgrades, augmentations or repairs, schedule work, resolve issues and exchange information.
  • Research, evaluate and recommend IT system development, software and hardware upgrades and coordinate implementation and testing of upgrades; keep abreast of development to existing infrastructure hardware and software systems, emerging technologies, and identify industry trends in network system technologies and strategies.
  • Administer network infrastructure projects including small and large scale upgrades, augmentations or changes to IT infrastructure; create and follow change control procedures and systems, review completed work and work in progress for functionality and advise administration on status of projects and any problems impeding completion.
  • Participate in the development and implementation of methods to assure the security and integrity of privileged or sensitive data that is stored and retrieved online; create and apply digital security processes, procedures and rules, such as firewall configuration, or modify existing configurations to accomplish business or instructional requirements.
  • Participate in, identify, monitor and perform support activities and services for successful completion of projects, attend various team meetings to discuss critical decisions and their impact on infrastructure and systems and advise administration on the status of projects and any problems impeding completion.
  • Improve infrastructure and network/systems to support district information systems; perform routine and complex maintenance, investigate issues, determine repairs and resolve or elevate to appropriate team members or vendor to prevent and address interruption of services.
  • Participate in, prepare, issue and monitor policies, procedures, programs and standards relating to network operations, infrastructure usage, security and controls; develop user training documents and classes relating to network operations, infrastructure usage, security and controls.
  • Develop and maintain professional skills through ongoing training and career development, including self-study, classroom training, and industry seminars and workshops; lead, attend and participate in a variety of meetings, in-service trainings, conferences and seminars relevant to network and data systems administration.

DISTINGUISHING CHARACTERISTICS OF THE CLASS

All classifications in this series are responsible for assuring that the technology infrastructure, communications network, data center operations and major business application systems are fully supported and operational. Infrastructure Administrators may specialize in a specific infrastructure area such as networks or systems or may work in multiple areas of IT infrastructure; all provide technical expertise and information regarding assigned functions. The levels are differentiated by the scope of work performed, the levels of complexity in troubleshooting and correcting problems, leadership over processes and input into cross-functional teams and activities related to technologies’ support and functionality.

The Infrastructure Administrator II is the professional level in the classification series. Employees in this classification work under general supervision to perform the full scope of network and system administrator duties. Employees in this classification share knowledge and expertise regarding infrastructure design and development, research and resolve failures and fixes, and participate in planning, mentoring, training and development of division staff. Upon successful completion of not less than three (3) years, employees in this classification who have gained sufficient knowledge of the broader scope of more complex elements of the professional level may advance, with the confirmation of duties and recommendation of department leadership, to the Infrastructure Administrator III classification.