The IT department requires a PC Deployment Technician to support the IT Client Services team. This role focuses on large-scale deployment of desktop and laptop hardware, including peripherals, across various locations. The selected candidate will replace outdated systems with new Windows 11-based machines configured for the IT environment. This position demands strong attention to detail, prioritization skills, customer focus, and the ability to thrive in a fast-paced setting. The technician must be technically proficient and adaptable to new procedures and technologies. We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you!

 

Type: Contract

Location: Portland, Oregon

 

Primary Responsibilities:

·      Deployment Preparation: Prepare new and existing PC equipment for deployment using imaging technologies and scripts.

·      Hardware Replacement: Replace existing hardware (PCs, monitors, printers, peripherals) with new or reimaged equipment according to standards and user needs.

·      Configuration: Configure operating systems with user-specific profiles and data, migrating data from previous machines as necessary.

·      Software Installation: Install and configure software applications for end-users (during configuration, remotely, or on-site).

·      Workload Management: Process deployment requests, manage workload, and prioritize tasks to meet SLAs and customer needs.

·      Compatibility Testing: Conduct compatibility testing for software and hardware with Windows 11.

·      Inventory Management: Update hardware and software asset inventory records. Maintain organized stockrooms for accurate inventory control.

·      Maintain organized equipment stockrooms to ensure hardware asset management and inventories are accurate.

·      Documentation: Document software installation procedures and troubleshooting steps for knowledge base articles.

·      Surplus Processing: Process surplus IT equipment for reuse or e-waste disposal, following client procedures.

·      Customer Support: Provide on-site support to ensure positive customer experience and deployment outcomes.

·      Communication: Utilize phone, email, and in-person interactions to schedule deployments, configure equipment, and address customer needs.

Required Skills and Abilities:

Required:

·      Deployment Experience: Proven experience in large-scale PC hardware deployment projects with tight deadlines.

·      Windows Expertise: Demonstrated expertise supporting Windows 10 and 11 in an enterprise environment (Active Directory, Group Policy, domain security).

·      Scripting: Experience with PowerShell in an enterprise environment, including interpreting and writing scripts.

·      Ticketing Systems: Experience with enterprise ticketing systems (e.g., ServiceNow).

·      Microsoft 365: Proficiency with Microsoft 365 products, both using cloud based and locally installed applications.

·      Troubleshooting: Excellent hardware and software troubleshooting skills.

·      Communication: Excellent verbal and written communication skills.

·      Customer Service: Strong customer focus and ability to work effectively with diverse teams and staff at all levels of the organization.

·      Organization: Excellent attention to detail and organizational skills.

·      Writing Skills: Excellent writing skills needed for application and procedure documentation.

·      Physical Requirements: Ability to lift up to 50 lbs and work in confined spaces.

 

Preferred:

·      IT Service Management: Experience with ITIL concepts.

·      Software Deployment Tools: Experience with Microsoft software and image deployment products (e.g., SCCM).

·      Endpoint Management Tools: Experience working with cloud-based MDM or endpoint management tools (e.g. Microsoft Intune)