Are you a Service Desk Analyst contractor looking to make a difference for our client who provides reliable utility services? Their vision is to be the leader in service excellence, innovation and environmental stewardship for their customers, while building on strengths as a trusted energy provider and environmental leader for the industry. If you are interested in this role, please do reach out! We value and encourage diversity in the workplace and women, minorities, and veterans are highly encouraged to apply. Thank you!
Type: Temp (5 month)
Location: Sherwood, OR
Description:
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.
The contractor must be able to:
- Assist employees when they call the services desk
- Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an 8-hour shift
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
- Basic ITIL Concepts
- Microsoft 365
- Microsoft Office
- Experience supporting iOS devices
- Experience troubleshooting technical issues
- Experience providing support in a remote environment