Technical Support Specialist (East Coast based)

We are looking for a Tech Support specialist who equally loves technology and people! This team is a fun-loving tight-knit group who would welcome someone that eventually wants to move up the ranks. This position serves as the first point of contact for customers seeking technical assistance and support related to computer systems, hardware, software, and Cloud services. If this sounds like you, please send your resume us and do know that women, minorities, and veterans are highly encouraged to apply. Thank you!

Type: Contract to Hire

Locations: Remote

Day in the Life:

·      Manage support requests and maintain ticket ownership using throughout the support process. This includes recording support requests, events, and problems.

·      Maintain hardware updates and application versions

·      Troubleshoot both hardware and software applications

·      Walk the customer through the problem-solving process to educate customers on how to avoid the issue and where to find answers on their own so they are self-sufficient where possible

·      Utilize vantage point as front-line support to the customer to assist management in identifying areas of improvement.

·      Escalate problems to appropriate teams where needed

What we’re looking for:

·      Proven experience as a technical support technician or similar support role.

·      Ability to troubleshoot hardware/software problems, and to set-up, install, configure, maintain, relocate, and/or repair desktop and office computer equipment.

·      Tech savvy with working knowledge of office automation products, databases, and remote control.

·      Good understanding of computer systems, mobile devices and other tech products used in office environment and global field sites.

·      Ability to diagnose and resolve basic technical issues.

·      Outstanding people skills and genuinely likes helping people resolve their issues.