2079 Tier 2 Support Tech/Systems Administrator

Location: Portland, OR

This position reports to the Supervisor of IT Service Operations. The Systems Administrator will possess broad technical knowledge of Windows-based servers and desktops as well as IP networking and virtualization technologies. Experienced in providing system administration and troubleshooting of Windows-based servers and desktops as well as administering Virtual environments utilizing both VMware and Hyper-V. Strong troubleshooting skills along with exceptional customer service, communication, and organizational skills. If you are a multi-talented Tier 2 Support Admin that likes to work with people, please send your resume to We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you!

Job Type: FTE

Additional Information:
Essential job functions-
- Strong hardware, network and software troubleshooting.
- Maintain high level of customer service excellence to all internal customers.
- Resolve, perform solutions analysis, and document all Tier 2 requests, incidents and resolutions while providing customer service excellence.
- Produce preventive measures to reduce inbound request volume.
- Analyze complex business and technical problems; build proactive solutions to avoid recurring requests.
- Windows Server system administration (2008 R2 and 2012 R2).
- Strong knowledge of Active Directory best practices in midsize network environments.
- Participate in the evaluation, deployment and management of new technologies.
- Consistently demonstrate initiative and commitment to optimizing systems and processes.
- Consult with IT Management on new business systems and software packages.
- Mentor Tier 1 staff to build knowledge and skillset on routine system access requests and troubleshooting steps.
- Review and identification of issues in application, event, and security logs.
- Work with vendors to resolve failures and warranty replacements.
- Monitor systems using tools and automated tasks to detect and resolve related outages.
- Troubleshoot, triage, and resolve server issues to resolution.
- Develop and maintain documentation regarding system configurations, operating procedures, and related service records.
- Ensure compliance with all system procedures.
- Participate in regular IT Service Operations team and 1:1 meetings.
- Cross train/mentor Tier 1 staff.


Education or experience equivalent to a Bachelor’s degree in Information Systems, Technology or Computer Science.

Minimum 5 years of Tier 2 Service Desk or Systems Administration experience supporting 1,000+users.

Required Skills:
- Ability to communicate effectively and professionally to all levels of staff and management.
- Expert experience in Windows 7 and 10, Basic iOS and Android skills.
- Strong MDM experience; Airwatch a plus.
- Ability to control multiple projects and priorities with careful time management and minimal supervision.
- In-depth understanding of networking - routing, subnets, DHCP, UDP, TCP, IP and VLANs.
- Ticketing system experience; Kaseya a plus

Preferred Skills:
Project planning skills, report writing, and documentation.